All kennels include insurance & 1-year warranty covering frame, structural integrity, welding, connections, accessories (locks, handles, bowls). Excludes improper operation, artificial damage, natural disasters. Inspect on arrival; send photos/video within 48h for replacement.

Two shipping solutions: sea freight (FOB/CIF) — most cost-effective for bulk orders; or door-to-door — we manage the full logistics from factory to your address, including customs clearance and duties. Shipping costs quoted per order by volume, weight, and destination.

As a professional manufacturing factory, we implement strict quality control. Upon delivery, we can provide Material Test Certificate (MTC), Certificate of Conformity (COA), and third-party inspection reports (like SGS) according to customer requirements to ensure quality traceability.

The production cycle for standard horse stables, dog kennels, or cat cages is usually 20-30 days. For customized large orders requiring special molds or surface treatments, it is generally 35-45 days. We arrange production immediately after deposit and drawing confirmation, ensuring on-time delivery.

Yes. We have a team of 10 senior R&D engineers and CNC equipment. We support custom designs and non-standard parts processing. Customers can provide hand-drawn sketches or samples, and we can output 3D drawings within 48 hours, supporting prototyping and mass production.