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Frequently Asked Questions

Find answers to common questions about our premium dog kennels, cat hotel cages, and pet products ordering process. If you have other questions, feel free to contact us.

All kennels include insurance & 1-year warranty covering frame, structural integrity, welding, connections, accessories (locks, handles, bowls). Excludes improper operation, artificial damage, natural disasters. Inspect on arrival; send photos/video within 48h for replacement.
Sea freight (FOB/CIF) is the most cost-effective for bulk orders. We also arrange door-to-door delivery with customs clearance included.
We provide Material Test Certificates (MTC), Certificate of Conformity and third-party SGS inspection reports on request for full quality traceability.
Standard horse stables, dog kennels and cat cages take 20-30 days. Custom orders needing special molds or surface treatment take 35-45 days.
Yes — 10 senior R&D engineers and CNC equipment. Send sketches or samples and we return 3D drawings within 48 hours.